Shipping policy

 

Effective Date: 10 August 2026

At Wrapped Wishes, we believe that every gift should reach you safely, beautifully, and on time. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, sales, or special promotions, processing may take slightly longer due to increased order volumes.
  • Once your order is dispatched, you will receive a shipping confirmation and tracking details through your registered contact information, wherever tracking is available.

2. Shipping Time

Our estimated delivery timelines are:

  • Standard Delivery: 3–7 business days after dispatch.
  • Remote/Non-serviceable Areas: Delivery may take additional time depending on courier availability.
  • Festive & Peak Seasons: Delivery timelines may be extended due to high order volumes, courier delays, weather conditions, or other circumstances beyond our control.

Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • We may offer free shipping on selected products, campaigns, or order values as mentioned on the website.
  • Additional charges may apply for special delivery requirements or locations outside our regular serviceable areas.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number at the time of placing the order.

Wrapped Wishes will not be responsible for delays or failed delivery caused by:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Incorrect contact details
  • Recipient being unavailable
  • Refusal to accept the parcel
  • Any other information incorrectly provided by the customer

If a shipment is returned because of an incorrect address or failed delivery, additional shipping charges may apply for re-dispatch.

5. Tracking Your Order

Once your order has been shipped, tracking details will be shared with you through the contact details provided at checkout, wherever tracking is available.

You can use the tracking information to monitor your shipment's status.

6. Delayed Deliveries

Although we make every effort to deliver your order within the estimated timeframe, delays may occur because of:

  • Weather conditions
  • Transportation disruptions
  • Courier service issues
  • Natural disasters
  • Government restrictions
  • Festivals or unusually high order volumes
  • Incorrect/incomplete address
  • Other circumstances beyond our reasonable control

Wrapped Wishes will assist in coordinating with the courier in case of a delay but cannot guarantee a specific delivery date unless expressly stated at the time of purchase.

7. Damaged or Tampered Packages

We take special care while packing your orders.

If your package appears damaged, opened, or tampered with at the time of delivery:

  1. Please avoid accepting the package if possible.
  2. If you accept it, take clear photographs/videos of the package before opening it.
  3. Contact Wrapped Wishes as soon as possible with your order details and supporting photographs/videos.

This will help us investigate the issue with the courier and provide an appropriate resolution.

8. Wrong or Missing Items

If you receive an incorrect, missing, or damaged product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs/videos of the package
  • Photographs of the product received
  • A brief description of the issue

Requests received after the specified period may not be eligible for resolution.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts. If the recipient is unavailable or refuses delivery, the shipment may be returned to us.

In such cases, re-shipping may be subject to additional shipping charges.

10. International Shipping

At present, Wrapped Wishes ships within India only, unless otherwise specifically mentioned on the website.

11. Contact Us

For any questions regarding your shipment or delivery, please contact us through the customer support details provided on our website.

Wrapped Wishes
Thoughtfully Wrapped. Beautifully Wished